(TRICKS) OF THE TRADE
We now live in a world that almost everything you do or anywhere you go there are people out to either scam you or rip you off. Mechanics do not have the best reputation when it comes to honesty.
I'm a Motor Mechanic and Diesel Fitter, I hurt my back a few years ago, that finished my diesel fitter roll. I still needed a job so I went to 6 job interviews around Cairns. All of them did the upsell, the more I upsold the more of a bonus I would get. This is good for the mechanic, but also breeds dishonesty. I therefore started my own business 7 years ago and have a lot of regular customers.
When you book a service or repair off me, if i find something urgent I will always call to get your authority and give you a firm price, if I cannot contact you to get your authority, I will not go ahead and do it anyway, thats like giving me your credit card number and access to your bank account.
If you for example book your car in for a service and you ask the price, then when you collect the car then the bill should be that price, if they say we had to do this or that, if they didn't call you then legally you don't have to pay for it, and the mechanic cannot hold your car if you can't pay the bill. But, if they inform you that it will cost this amount and when they come to collect the car if the bill is exactly or under what you quoted then the mechanic can hold your car.
Beware also of the $140 service, its designed to find faults, but most of those faults are just wear and tear and can probably wait, some faults are not even faults, i've seen the lists, one customer showed me a huge list with 24 points to do all urgent but none of those 24 points needed doing, none were urgent.
Also and in conclusion you are either Male or Female, it makes no difference to me which sex you are, when you come to me you are a customer, and your legal rights are taken into account when you become my customer. Don't fall for the upsell, it's a blatant rip of scam mechanics have used for decades!